Frequently Asked Questions

Although not all dents can be repaired paintless, with modern tools and technics you would be surprised at the damage that a qualified master technician can fix.  Since you can save both time and money on your repair while preserving the factory paint and value of your vehicle, we recommend that you consult a Dent Solution FX Technician before you decide on the repair option that is best for you. 

It generally runs about one-quarter of the cost of conventional body shop methods, depending on how many dents you have, each dent’s size, and the dents’ placement. Dent Solutions gives discounts when removing multiple dents in the same appointment, so it is more cost-effective to have all your dents repaired at once. The First dent will be FULL PRICE; however, each dent after that will be substantially less.

Repainting any part of your vehicle (except its bumpers) will result in diminished value. Car dealers are experts at finding repainted panels and shoddy workmanship, and the Carfax report can reduce your vehicle’s trade-in value by hundreds or even thousands of dollars.

All work performed is backed by our 100% satisfaction GUARANTEE with all the people we work with. Our guiding principles are:

• Open and Honest about the work to be performed
• Complete the repairs in a timely fashion
• Provide professional work
• Provide excellent customer service and excellent customer experiences

Please have a look at our Testimonials page and Google Reviews to see our satisfied customers.

1. Protects The Value Of Your Vehicle While Preserving Factory Paint

The original paint surface is not altered in any way and is kept intact; this method is the closest you can get to the dent, never happening in the first place. No grinding, bondo, fillers, or primers are needed because your original factory paint is not disturbed. There are no problems with filler or paint shrinkage months after the repair, typically with most body shop repairs.

Cost is also a significant benefit of Paintless Dent Repair (PDR). Repairs are typically between one-quarter to one-third the cost of conventional dent repair.

2. Save Time And Money On Your Repair

Time savings is yet another advantage. Many dents can be fixed in less than an hour. Hail damage is typically fixed in one-three days with Paintless Dent Repair (PDR). A body shop may take 2-3 weeks for the same type of damage.

3. Paintless Dent Repairs (PDR) Is An Environmentally Friendly Option

Environmental concerns are another benefit of Paintless Dent Repair (PDR). Since this process keeps the original factory paint on your vehicle, there is no need for the paint, chemicals, or other toxins used extensively in body shops when repairing dents. Paintless Dent Repair (PDR) is 100% environmentally friendly.

Dent Solution is independently owned and operated, unlike the franchise companies where skill level and experience can vary between technicians. Dent Solution is a mobile company, meaning that we come to you. Whether you’re a private consumer or a large company, we’re right around the corner. Thousands of hours have gone into perfecting our profession, and the quality and workmanship are always 100% guaranteed to be done to the highest level of quality.

– Paintless Dent Repair (PDR) is revolutionizing the world of dent and ding repair!  

Answer: Yes. We can provide a price range for a dent repair. That said, we prefer to see the vehicle in person because there are several factors that we cannot account for with a photo, such as sound-deadening material on the inside of the panel or a crash intrusion bar. Moreover, some dents can be so severe we need to physically examine them to determine if they are good candidates for PDR.

Should I take it to a body shop? No. PDR is skilled tradecraft, and success is highly dependent on the technician who does the work.  The Dent Solution team of master technicians can repair dents that most other repair shops cannot.

No two dents are the same! A dent is caused by something forcefully hitting the affected panel and affecting the surface of the metal with an indention…with that said, when a 1-inch dent is nocked in with a soft rubber object compared to a sharp metal object nocking a dent into the panel creating a 1-inch dent the center would be much more difficult to remove the sharp dent then the soft one which establishes the variation on price for the same 1-inch dent from one to the other on price.

• Creases are more complex than soft round dents
• Aluminum is more difficult to work on than metal
• Braces add to the difficulty of the dent to be removed
• Body line dents add more difficulty to the repair

Some panels have sound deadening panels on the inside of panel which make it more difficult to remove the dent.

Multiple dent discounts are priced accordingly….1st biggest dent full price depending on size of the dent and each individual dent on the same car is now priced half off the original price each dent would of been after the largest dent has been priced to full price.

First dent full price each dent thereafter is half price

Multiple car discounts available

No. Today’s factory paints are very flexible and will not be damaged by this process. Paintless Dent Repair (PDR) is the only way to repair a dent and still keep your factory paint.

The deeper the dent, the more difficult it is to repair. Even on larger dents, most people are amazed at the results.

Absolutely not. Once a dent has been removed properly with Paintless Dent Repair (PDR), it never comes back.

No. The most important factors in determining if a dent can be repaired by Paintless Dent Repair (PDR) are depth and location. Dents the size of a dinner plate or larger can be fixed successfully, as long as they are not too deep. On the other hand, some dents that are as small as a dime but very deep, cannot be fixed using Paintless Dent Repair (PDR) because the metal is too stretched. Cracked paint can also be an indication that a dent is too deep.

The most common dents fixed are the size of a golf ball and under. Most (about 95%) minor dents can be repaired. About 5% of minor dents can’t be fixed due to depth or location. Areas such as some quarter panel opening lips, some forward areas of heavily braced hoods, or the very edges of some panels are examples of bad locations.

Ever hear the saying “Image is everything”? Most people judge a car by its appearance. If it looks good they assume it has been well taken care of. Used car dealers and wholesalers know this. They also know what they spend on Paintless Dent Repair (PDR) will make them many times over what they spend, and will help them sell the car quicker. If you’re selling your car, Paintless Dent Repair (PDR) is one of the best ways to get top dollar, more interested buyers, and a quicker sale.

Yes, but most of the time the cost of your dent or ding repair is less than your deductible.   

No, hail storms are considered a catastrophic event or an act of nature and are covered under Catastrophe Coverage. This type of damage is covered under your comprehensive coverage.

Below are general guidelines for when the PDR dent repair service may not be a viable repair option.

1. If the body panel has previous repairs where body fillers like Bondo were used – Bondo will crack when manipulated by PDR dent repair techniques.
2. Severely cracked paint – the dent can possibly be repaired but it may still require painting
3. Heavily oxidized and non-shiny paint – recommend refinishing using conventional methods
4. Plastic bumpers – PDR dent repair only works on thin gauged metal
5. Heavy gauge metal bumpers – likely too thick replacement is recommended
6. Chrome moldings – too thin and replacement is recommended
7. Plastic spoilers or cowl panels – replacement is recommended

PPF is a thick material that is like having a protective laminate cover over your paint that provides protection to the paint surface from high-speed debris, rock chips, and other minor impacts that would otherwise scratch, nick, or fracture the paint without it if it was hit with a piece of something that got kicked up on the highway while driving. It also has UV-resistant characteristics that help keep the paint it covers safe from the sun and the elements. 

Ceramic coating is a chemical bond to your paint that should be professionally applied to the paint surface only after the paint is corrected and or polished to have as clean and absence of surface abrasions and contaminates before applied. This assures that the customer having it done to their vehicle is protecting the paint surface from acid rain, hard water, and makes it easier to maintain than soap and wax alone. The slicker more water-bearing the paint is, the easier it is for the vehicle to be washed and kept clean. 

Ceramic coatings do assist the customers’ vehicles’ painted surface hugely. Keeps paint from losing its luster by adding a whole new protective layer on top of the paint but is not intended to make it not get scratches.

I would not recommend applying paint protective film (PPF) to the panels freshly coated with ceramic coating. The reason for this is the ceramic coatings’ main purpose is to make the paint slick and this could possibly make the application of paint protection film laid on top fail. But having everything polished and corrected is mandatory to have a great-looking finished result with PPF. 

Paint Protective Film (PPF) produced by Stek is the clearest film on the market. It boasts a 10-year guarantee and 

With a myriad of choices available for ceramic coating products, it can be a daunting situation to choose a product to use on your pride and joy.

Picking a ceramic coating is like picking a sports team, they are all good choices. Make sure to choose a well established brand of ceramic coating from a reputable dealer. At Empire Auto, we install Feynlab. Feynlab in our opinion is hands down the best ceramic coating brand available.

Here’s why:

• Its thicker than most
• They honor their warranty
• Fully self healing ceramic coating
• Great customer service

Ultimately, when deciding on what the best ceramic coating is, the answer is whichever brand best suits your needs. Often times you need to consult a professional for their input.

Ever been afraid to ask? Not sure exactly what Ceramic Coating does? How long does it last? Not to worry, our owner answers all your questions in this video.

The answer is pretty simple… a lot. All different ceramic coating terms all have different characteristics with them and let’s just look at it real quick.

One-year ceramic coating is typically the entry point into the ceramic coating for most car owners. The one-year ceramic coating is really just there to make your car super shiny and a little easier to clean. Then you’ve got a three-year ceramic coating. Now right around that three-year term is when you get a coating that is thick enough that actually does provide some protection. It is not going to stop your automobile from rock chips, it’s not going to make it bulletproof it’s not going to stop a fire from burning It to the ground. What it is going to do is it going to give a thin protective layer on your automobile so that when hard water hits it or when you get bird droppings or tree sap whenever any of those instances happen there’s a sacrificial layer that can be polished to re-expose good crystal clear coat underneath.

Now when you get into the 5 to 7-year range the whole different ball game depending on the manufacturer these things can be phenomenally thick. The thick 5 and 7 year coatings are designed to really and truly create a very thick layer that protects the clear coat from even the most robust damage. Now it doesn’t mean that you can neglect your automobile and still doesn’t stop rocks, however, things like hard water staining even love bug damage you now have a little bit larger window where you have the ability to remove it from your vehicle but it doesn’t have to be done immediately.

A ceramic coating is a proven paint protection solution. However, it shouldn’t be assumed that you don’t need wash it frequently. Every two weeks is recommended.

Longevity of PPF is realistically around 5 to 7 years depending on driving conditions, wear and tear, and the method of care. The Self-Healing properties will diminish over time. It’s just natural, due to wear and tear.

Yes, for most applications we protect your vehicle with a Polymeric Sealant or Ceramic Coating as part of our packages. However if you chose to do this yourself, when waxing the vehicle, some wax may build up along the film edges. This can easily be removed when dry with a soft cloth.

A: The film should only be removed by a certified installer. The removal method involves grabbing a corner and pulling the film up at a 90° angle. If the film has been on for a long time, a blow dryer or heat gun might be needed to warm up the adhesive on the other side in order to remove it

You should not use an abrasive polish on paint protection film, as this can cause hazing on the surface. Scratches can be removed by gently heating the surface, as directed above.

Does PPF Damage New Car Paint? This type of material is completely safe to apply to your new car. … The installer will use a squeegee to help apply the film to the painted surface.

Adding a ceramic coating over the paint protection film helps to prolong its lifetime and enhance its appearance. It protects the film from contaminants, oxidation, and staining making it last even longer. … The added slickness of the coated surface means cleaning off bug splatter, bird droppings, and tar is much easier.

If you are the kind of person who wants your car to be perfect, with glossy paint, and plans to preserve the value to the highest possible standard, paint protection film is definitely worth it. Paint protection film is nearly undetectable, has self healing properties to keep swirls away and carries a 10 year warranty.

When self-healing paint protection film comes into contact with heat, it will return to its lowest energy state, appearing to be smooth and seamless. … Similarly, self-healing PPF will “heal” any dings or surface-level scratches if you wash it with warm water or leave your car out under the sun.